I'm honoured to be delivering a keynote at this year’s IoD Director Retreat, a unique gathering designed to feed mind, body, and soul, bringing together forward-thinking business leaders for a day of reflection, learning, and inspiration.
This year’s retreat is themed “Building Trust in Business Leadership,” inspired by the Edelman Trust Barometer and the urgent need to lead with clarity, courage, and purpose in a volatile world.
In my keynote, How AI, Trust, and Human Emotion Shape the Future of Loyalty, I’ll explore how businesses can harness emerging technologies without losing the human connection that builds lasting trust. As organisations face digital disruption and shifting customer expectations, loyalty is no longer about transactions. It’s about relationships.
We’ll look at how AI can strengthen trust (or break it), why emotional intelligence is a leadership imperative, and how data-driven decisions must still serve human outcomes. This session is for leaders who want to transform customers into advocates, teams into believers, and strategy into connection.
Themes I’ll cover include:
- Why trust is the new currency of loyalty
- The hidden emotional drivers behind repeat business
- How to apply AI ethically and empathetically
- Loyalty as a sustainability strategy
Join me and other leaders from across sectors to explore what it means to lead with purpose and navigate complexity with confidence.
Event host: Institute of Directors, in partnership with business leaders from Surrey and Berkshire
Audience: Senior executives, founders, directors, and purpose-driven innovators
Booking: Limited early-bird places available. Visit IoD event page to register.
