Discover how brands like yours are building sustainable growth through emotional engagement, storytelling, and after-sales strategy.
Why Most Businesses Bleed Loyalty
(and Don't Even Know It)
You’ve invested time, money, and effort into winning new customers.
But after the sale, engagement drops. Emails get ignored. Relationships fade. Referrals never come.
The problem isn’t your product. It’s that your customers don’t feel remembered, understood, or emotionally connected.
At a time when trust is low, and switching is easy, After-sales marketing is no longer optional.
Turn your customer base into your most valuable asset.
My name is Vladislav Dobrokhotov. I'm the author of "The Art of After-Sales Marketing" book. I help businesses transform satisfied customers into passionate brand advocates. Through powerful keynotes, interactive workshops, and strategic consulting, I empower companies to enhance loyalty, boost retention, and elevate customer engagement.
Keynote Speeches, Panel Discussions and Moderation, Expert Presentations, Fireside Chats.
I use storytelling, proven frameworks, and real-world case studies to demonstrate how enhancing loyalty, retention, and engagement can elevate your brand’s long-term success.
UPCOMING EVENTS
Tailored Masterclasses, Strategy Workshops, and Training Programmes.
Hands-on sessions designed to equip your team with actionable strategies, practical tools, and fresh insights into customer loyalty, after-sales excellence, and brand advocacy.
SEE DETAILS
Ongoing Consulting, Advisory & Strategic Guidance.
From hands-on implementation to high-level advisory, I help you build sustainable growth through loyalty, retention, and customer engagement.
CONTACT ME
"Be afraid, be very afraid...
what companies should fear most is ‘the silent customer’. Studies show 96% of customers don’t complain - 91% simply never return.
According to PwC 1/3rd of customers will leave a brand after just one bad experience, and 92% after two.
Harvard Business Review tells us that 84% of customers say their expectations had not been exceeded in their recent interaction with customer service. Indeed, 78% gave up because of a negative experience.
Scarily, researchers also found that dissatisfied customers, go on to tell between 8 and 20 others!
Thankfully, 84% of consumers say they buy from brands they feel an emotional connection to, and companies with a strong brand story outperform their competitors by 20%.
Friend and fellow Marketor, Vladislav Dobrokhotov's prescient new book – “The Art of After-Sales Marketing” affirms that at its core every business exists to solve the customer’s problem. By clearly communicating this, you can profoundly connect with them and differentiate your brand from its competitors.
“As an artist breathes life into a blank canvas, Marketors infuse brands with character & individuality. They tell a story, leaving the audience yearning for more.”
The book calls upon you to think about how your brand values manifest themselves in your after-sales service, and he brings the importance of after-sales marketing to life with compelling real-life examples."
