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AI Transforming Customer Experience in Pre and Post Sales
EVENT
FBCC Breakfast Briefing

AI Transforming Customer Experience in Pre and Post Sales

Enlightening breakfast briefing featuring three exceptional thought leaders at the intersection of technology, customer experience, and sustainability.
EVENTS DETAILS

Date:

April 30, 2025

Time:

8:30 am
-
10:00 am

Location:

Finnish-British Chamber of Commerce

4th Floor, 24 Old Queen Street,

London SW1H 9HP

Check Availability
"Collaborating with Vladislav has always been a rewarding experience. His expertise and vision bring unparalleled value to discussions, leaving a lasting impression on all involved. I look forward to seeing the continued impact of his work on advancing meaningful conversations in our field."

- Dr Tuuli Bell, founder and CEO of The Sustainable Presales Hub

“In the future, human value won’t be what we do - it will be what we decide.” - Vladislav Dobrokhotov

In this session, moderated by Paul Alexander, Vladislav Dobrokhotov and Tuuli Bell explored how AI redefines how brands build loyalty, trust, and human connection. Speakers discussed how AI moves beyond automation to become a collaborator, enabling predictive maintenance, proactive re-engagement, and emotionally resonant "magical moments" that strengthen customer relationships long after the transaction ends.

The conversation emphasised that while AI provides speed, scale, and insight, humans ultimately shape meaning, strategy, and emotional impact. As organisations shift from solving problems to anticipating needs, new roles emerge from brand guardians to customer behaviour strategists. Whether it’s AI-to-human or the AI-to-AI future just over the horizon, the message was clear: in a world of intelligent systems, human judgement remains the most powerful differentiator

Featured Experts:

Dr Tuuli Bell

Solution Architect & Digital Transformation Leader

Vladislav Dobrokhotov

Executive Director, British & Commonwealth Chamber of Commerce in Finland

Moderator:

Paul Alexander

VP of Network Infrastructure Sales and Country General Manager at Nokia UK & Ireland

What does loyalty look like in an AI-powered world?

Book me to explore the emotional future of customer experience.
ALL EVENTS
Vladislav Dobrokhotov Introduces 'The Art of After-Sales Marketing' book to HRH Princess Royal
April 30, 2025

AI Transforming Customer Experience in Pre and Post Sales

London, UK

Enlightening breakfast briefing featuring three exceptional thought leaders at the intersection of technology, customer experience, and sustainability.

Go to the event
Vladislav Dobrokhotov Introduces 'The Art of After-Sales Marketing' book to HRH Princess Royal
May 21, 2025

Beyond the Sale: The Hidden Power of Loyalty and Brand Influence

London, UK

This presentation offers practical insights into different types of loyalty, behavioural patterns, and the small but powerful shifts that turn one-time buyers into long-term advocates.

Go to the event