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British Bulgarian Chamber of Commerce

From retention workshop to stronger member engagement

Format: Workshop

Event: Board Retreat

Audience: Leadership Team, Board

Testimonial

“The G.R.E.A.T. Retention Workshop was the standout session of the British Chambers' Academy programme for me. As someone for whom retention is central to my role, the practical tools were immediately actionable. I cannot recommend this workshop highly enough.”
Isabel Videva
Members and Partners Coordinator
British Bulgarian Chamber of Commerce

The British Bulgarian Chamber of Commerce participated in the G.R.E.A.T. Retention Workshop as part of the British Chambers’ Academy programme.

The workshop provided practical exercises and tools that could be applied immediately inside the organisation. Rather than remaining as training material, the exercises were taken into the Chamber’s board retreat, where they became part of a wider discussion about how the team works together, communicates with members, and strengthens engagement.

What Changed

Following the workshop, the Chamber applied the exercises at its board retreat, combining them with a 16 Personalities assessment.

This helped the team better understand one another, improve internal collaboration, and create a stronger basis for coordinated action.

The impact then moved beyond the boardroom. The Chamber began developing more regular communications from the Chair and Vice Chair, who became actively involved in driving initiatives forward. This created a clearer leadership voice and a stronger rhythm of communication with members.

Member feedback was encouraging, and the Chamber observed a positive shift in engagement.

Bring the workshop to your organisation

Keynotes · Workshops · Team Implementation

Whether you want to introduce a new way of thinking about retention at a leadership meeting, bring it to a sales team, or move from understanding to implementation, the format can be adapted to your organisation.