I am a marketing and customer engagement professional focused on loyalty, retention, and post-sale relationship design. I work with commercial, non-profit, and membership organisations on customer and member engagement, long-term value creation, and cross-border collaboration.
My approach combines behavioural psychology, real-world practice, and strategic thinking to help turn satisfied customers into long-term advocates.
Based primarily in Finland and travelling frequently to the UK, I collaborate internationally with organisations across borders and sectors. Wherever the context, the objective remains the same: building relationships that last.
Vladislav Dobrokhotov - Retention Strategist, Author
Executive Director, British & Commonwealth Chamber of Commerce in Finland
Liveryman, Worshipful Company of Marketors
